We Value Your Feedback
At Acacia Dales Services Ltd, we believe that listening to the people we support, their families, and our staff is essential for high-quality, person-centred services.
Your feedback helps us:
- Understand what we are doing well
- Identify areas for improvement
- Maintain safe, reliable, and responsive support
- Ensure our services reflect your needs and expectations
Sharing a Compliment
We love to hear when we are getting it right!
If you are happy with the support you or your loved one receives, please let us know.
- Compliments can be shared via phone, email, or our contact form
- Positive feedback is celebrated with staff and contributes to continuous improvement
Raising a Concern or Complaint
We understand that sometimes things may not go as expected.
If you have a concern or complaint:
- Speak to your support worker or their line manager
- Contact our office via phone or email
- Your concern will be recorded, acknowledged, and investigated promptly
We aim to respond to all complaints within 10 working days and keep you updated throughout the process.
What Happens Next
Once a complaint is received:
- We listen carefully to understand your concern
- We investigate the issue fairly and objectively
- We involve you in identifying solutions where appropriate
- Actions taken and lessons learned are documented and applied to improve our service
All complaints are treated confidentially and respectfully.
External Support
If you are not satisfied with the way your complaint has been handled, you may contact:
- Local Authority Adult Social Care
- Independent Advocacy Services
We will provide guidance and contact details if needed.
Why This Matters
We are committed to a culture of continuous learning and improvement.
By welcoming feedback, compliments, and complaints, we ensure our services remain safe, responsive, and aligned with the needs of the people we support.