Our Service Model
At Acacia Dales Services Ltd, we provide home-based, non-clinical support services that help adults live well, stay connected, and maintain independence in their own homes and communities.
Our services are:
- Person-centred and enablement-focused
- Flexible and responsive
- Delivered with dignity, respect, and integrity
- Shaped around individual goals, routines, and preferences
We work with people, supporting independence rather than creating dependency.
Our Support Can Include
Our services may include the following non-regulated support activities:
Companionship & Social Support
- Friendly companionship and conversation
- Support to reduce loneliness and social isolation
- Accompaniment to social, community, or faith-based activities
Support with Everyday Tasks
- Assistance with shopping and errands
- Help with household organisation
- Light domestic support (e.g., tidying, laundry, dishwashing)
Support with Routines & Structure
- Support to establish and maintain daily routines
- Prompting and encouragement to support independence
- Assistance with planning daily activities
Meal Preparation Support
- Preparing simple meals and drinks
- Encouraging healthy eating and hydration
- Support with menu planning and shopping
(This does not include feeding or specialist dietary management.)
Accompaniment to Appointments
- Practical support and reassurance for attending appointments, meetings, or community activities
- Guidance, reminders, and emotional support
- Ensuring individuals feel safe and confident without providing medical or clinical care
Emotional Wellbeing & Reassurance
- Emotional support and wellbeing check-ins
- A calm, reassuring presence
- Support during periods of change or adjustment
Support For People With Mild Learning Disabilities & Autism
We provide person-centred, non-clinical support for adults with mild learning disabilities or autism who benefit from structured, consistent, and enabling support.
Our approach focuses on:
- Supporting independence and daily living skills
- Encouraging choice, confidence, and self-advocacy
- Using clear communication and predictable routines
- Respecting individual preferences, sensory needs, and identity
Support is always tailored to the individual and delivered in partnership with them and those important to them.
What Our Services Do Not Include (Important)
To ensure clarity:
Acacia Dales Services Ltd does not currently provide:
- Personal care (e.g., washing, dressing, toileting)
- Nursing or clinical care
- Medication administration
- Specialist behavioural or therapeutic interventions
- Emergency or medical services
These activities are regulated separately and fall outside the scope of our service at this time.
How Support is Planned
All support is planned collaboratively and reviewed regularly.
This includes:
- An initial discussion to understand needs and goals
- A personalised support plan
- Ongoing communication and review
- Adjustments as circumstances or needs change
We aim to provide support that is appropriate, proportionate, and responsive.
Safety & Quality
We are committed to delivering support that is safe, reliable, and of high quality.
- Robust safeguarding procedures aligned with the Care Act 2014
- Staff trained in safeguarding adults and professional boundaries
- Clear processes for raising concerns or complaints
- Ongoing learning and quality improvement
Is Our Service Right For You?
Our services may be suitable if you are looking for:
- Practical, social, or emotional support
- Help maintaining independence at home
- Flexible, person-centred support
- A respectful, inclusive, and values-led provider
If you are unsure whether our services are appropriate, we are happy to discuss this with you
Important Note
We are not an emergency or medical service.
In an emergency, please contact appropriate health or emergency services.