Our Commitment
At Acacia Dales Services Ltd, the safety, wellbeing, and dignity of the people we support is our highest priority.
We are committed to providing a service that is safe, reliable, and of consistently high quality, while promoting independence, choice, and person-centred support.
Our approach is grounded in the Care Act 2014, sector best practice, and our organisational values.
Safeguarding Adults
We take safeguarding very seriously.
Our safeguarding framework ensures that all adults we support are protected from abuse, neglect, or harm.
We commit to:
- Following robust safeguarding policies and procedures
- Aligning with the Lancashire Safeguarding Adults Board guidance
- Training all staff to recognise, report, and respond to concerns
- Promoting awareness of rights, dignity, and empowerment
- Encouraging open communication and active participation
If you have a concern about the safety or wellbeing of an adult, we will respond promptly and follow clear escalation procedures.
Quality & Accountability
We are committed to high-quality, reliable, and consistent support:
- Staffing: Our team is carefully recruited, trained, and supervised
- Policies & Procedures: We maintain clear and transparent policies to guide safe practice
- Continuous Improvement: Regular monitoring, feedback, and reflective practice ensure ongoing service improvement
- Risk Management: We identify and mitigate risks to individuals and staff proactively
We aim to build trust through professionalism, transparency, and consistent standards of practice.
Person-Centred Approach
Our services are person-centred, strengths-based, and enabling.
- Support is tailored to individual needs and preferences
- Goals, routines, and abilities guide the delivery of support
- We work collaboratively with individuals, families, and relevant professionals
- We respect the choices, cultural background, and identity of every person
This approach ensures positive outcomes, promotes independence, and enhances wellbeing.
Training & Staff Development
Our staff are our greatest asset. We ensure that:
- All staff receive training in safeguarding, health & safety, and professional boundaries
- Staff understand the principles of the Care Act 2014 and good practice guidance
- Continuous professional development is encouraged to maintain high standards
- Staff are supported and supervised to provide safe, accountable, and ethical care
Feedback, Complaints & Transparency
We welcome feedback, compliments, and complaints as part of our commitment to quality.
- Feedback is reviewed and acted upon promptly
- Complaints follow a clear, transparent process
- External escalation routes are explained (e.g., Local Authority safeguarding or advocacy services)
- Lessons learned are incorporated into service improvement and staff development
This ensures accountability and continuous learning.
Important Note
Our current services focus on practical, social, and emotional support.
We do not provide personal care, nursing, or clinical services. Safeguarding and quality practices are tailored to our non-regulated service scope but are designed to meet sector best practice and future regulatory standards.